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Delivery and Shipping Information

DELIVERY INFORMATION

We do our best to quote freight prices on furniture deliveries, we reserve the right to cancel and refund a sale if the incorrect freight price has been selected at the time of checkout. Due to the nature of the product and our country, sometimes we are unable to automatically generate the most accurate price. This is especially apparent for the South Island, remote areas and rural areas.

NORTH ISLAND (Outside of Auckland) - For deliveries outside of Auckland in the North Island we use an amazing third party freight carrier. This third party freight company only has one person on the truck each day and also has lots of deliveries to do in a day, this means they do not have the man power or time to bring the items inside for you. This means all outside of Auckland deliveries are only door to door. 

SOUTH ISLAND - For deliveries to the South Island, please contact us for an accurate freight price. Our website will not automatically calculate shipping charges for orders going to the South Island.

RURAL AREA'S - We can sometimes deliver to rural areas for no extra charge. This depends on how far away you are located from the nearest main township. If you are unsure please contact us for an accurate freight price.

WAIHEKE ISLAND - We can deliver to Waiheke Island, however we will need to generate an accurate freight price. Please contact us for Waiheke deliveries.

ACCURATE PRICE - If you believe the freight cost calculated is incorrect, or you want us to quote your order exactly, please contact us for an accurate freight price.

EXCLUDED DELIVERY AREAS - We do not deliver to: Great Barrier Island, Chatham Island, Matakana Island & Stewart Island.

 

 

Shipping / Delivery Costs
For beds and furniture:

  • Auckland - Ranges from $70 - $120 dependant on your area
  • North Island Northland, Bay Of Plenty and Waikato Areas - $139 per m2
  • North Island Taranaki, Manawatu and Hawkes Bay Areas - $179 per m2
  • North Island Wellingotn Area - $189 per m2

 

Delivery costs are calculated by product type and size/weight, and based upon your delivery address' postal area. At this time we are only able to fulfill New Zealand orders and are unable to ship internationally.

 

 

AUCKLAND Delivery Area 
The map below highlights our local Auckland delivery area, within which we offer our own delivery on all beds and larger furniture items.
Our four stores are also highlighted on the map - we can arrange collection from any of these locations if this is the most convenient option for you.

You can also view this in Google Maps by clicking here. This will allow you to search for your address to confirm what ares your house falls in

Waiheke is not included in the Auckland delivery area.

 

Deliveries - General Information & Delivery Timeframes

  • Depending on the quantity and nature of the items you have ordered, delivery times may vary. For example, in-stock items are often available for prompt dispatch within a week or so, but in some cases there is an additional lead time for us to receive the product into our warehouse first (such as with NZ made mattresses and custom made furniture). This will normally be stated in the product description.
  • For most orders, please allow approximately two weeks for delivery. Some custom or made-to-order pieces can take longer to process. We will always endeavor to deliver your goods in the shortest possible time.
  • If you are needing your goods delivered for a specific date, please get in touch with The Furniture Store team to make arrangements - for example we are often able to assist with furniture delivery on a moving day within our local Auckland delivery area.
  • Please note that during busy periods such as Christmas, the time for delivery may be longer than usual.

Urgent Orders
If you are needing an item urgently, we will endeavor to meet your requirements given enough notice to do so. Feel free to contact our team if you require any additional information regarding delivery times for your order.

Large Quantity & Custom Orders
Generally, all items shown on our website are in stock. However in the case of large quantity or custom orders, we will do our best to have these ready for dispatch within a reasonable time period and will liaise with you to do so. In the odd occasion we are unable to deliver within a normal time period, we will contact you within 48 hours of your purchase. Ask our helpful team for an estimated lead time, or to otherwise request a due date if required.

Rural Deliveries
We offer delivery to rural Auckland addresses at no extra cost. Other rural regions in the North and South islands may incur slightly higher delivery costs. These will be reflected in the shipping costs at the time of checkout.

 

Returns & Cancellations

  • No returns will be accepted on a 'change of mind' basis, so please be sure before you buy.
  • We will honour our obligations to provide a remedy to a faulty product under the Consumer Guarantees Act and Fair Trading Act.
  • Once an order is placed, we will be unable to process a cancellation.

Faulty Products

  • If you happen to receive a faulty or incorrect product, please contact us as soon as possible with any relevant details and pictures if applicable.
  • We will arrange to provide a remedy as quickly as possible.

Assembly Services (Auckland only)

The Furniture Store & The Bed Shop is able to offer furniture assembly services within our local Auckland delivery area, should you need us to put together a bed frame or flat-pack item for you. This may incur additional charges at time of delivery - please get in touch with our team for more details about assembling a particular product for you.

Please note that our furniture assembly service is only available in our local delivery area. Out-of-town deliveries are sent via a third party delivery service who are unable to offer assembly at this time.